Privacy Page for Candor Surplus Group LLC

Candor Surplus Group LLC

PRIVACY POLICY

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Candor Surplus Group LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

This Privacy Policy describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website:
https://www.candorsurplus.com/home

Contact us through our website, email, or phone

Engage with us in other related ways including sales, support, or marketing communications

If you do not agree with our policies and practices, please do not use our Services.

If you have any questions or concerns, you may contact us at:

Email: [email protected]

SUMMARY OF KEY POINTS

Do we process any sensitive personal information?

No. We do not process sensitive personal information.

Do we receive any information from third parties?

No. We do not receive personal information from third parties.

How do we process your information?

We process your information to:

Provide and improve our services

Communicate with you

Maintain security and prevent fraud

Comply with legal requirements

We only process your information when we have a valid legal reason to do so.

Do we share your personal information?

We do not share or sell personal information except in rare situations required by law or with your explicit consent.

Mobile Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors supporting services (such as customer support) is permitted.

All other use cases exclude text messaging originator opt-in data and consent.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you contact us or use our services.

Personal Information Provided by You

The personal information we collect may include:

Name

Email address

Phone number

Physical address

Payment information when applicable

Communication preferences and consent records

Non-Personal Information

We may automatically collect certain information including:

IP address

Browser type

Device information

Website usage patterns

Cookies and tracking technologies

Customer Communication Records

We may maintain records related to:

Customer inquiries

Support requests

Appointment details

Communication history

Customer feedback

2. HOW WE USE YOUR INFORMATION

We process your personal information to:

Provide and manage our services

Respond to inquiries and service requests

Process transactions when applicable

Communicate with you regarding updates or services

Improve website functionality and user experience

Prevent fraud and enhance security

Maintain records of communication preferences and consent

Comply with legal and regulatory requirements

Marketing communications will only be sent if you provide consent. You may opt out at any time.

3. SMS MESSAGING & COMPLIANCE

Text Message Platform Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services including:

Service updates

Customer support responses

Important notifications

Opt-In Consent

Messages are only sent if you have explicitly opted in

We maintain timestamped records of opt-in actions

We comply with applicable messaging laws including the Telephone Consumer Protection Act (TCPA)

Opt-Out Instructions

You may cancel SMS notifications at any time by replying:

STOP

You will receive a confirmation message and no further messages will be sent unless you re-subscribe.

All opt-out requests are processed within 24 hours.

Message Frequency

Message frequency may vary depending on your interaction with our services.

Help & Support

Reply HELP for assistance or contact:

Email: [email protected]
Phone: +1 206-208-9924

Carrier Information

Standard message and data rates may apply.

Carriers are not responsible for delayed or undelivered messages.

Supported carriers include:

AT&T

T-Mobile

Verizon

Sprint

Most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors supporting services such as customer support is permitted.

All other use cases exclude SMS opt-in data and consent.

We implement strict security measures to protect SMS opt-in records.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies such as web beacons or tracking pixels to collect and store information.

These technologies help us:

Improve website functionality

Understand user behavior

Enhance user experience

Most browsers accept cookies by default. You may disable cookies through your browser settings.

5. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary to:

Provide our services

Complete transactions

Maintain required business records

Comply with legal obligations

When personal information is no longer required, it will be securely deleted or anonymized.

6. HOW WE KEEP YOUR INFORMATION SAFE

We implement reasonable technical and organizational measures to protect your personal information.

However, no electronic transmission or storage system is completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

7. YOUR PRIVACY RIGHTS

You may have the right to:

Access the personal information we hold about you

Correct inaccurate information

Request deletion of your personal information

Withdraw consent for marketing communications

To exercise these rights, contact us at:

Email: [email protected]

8. DO-NOT-TRACK FEATURES

Some web browsers offer a Do-Not-Track (DNT) feature.

Currently there is no universal standard for DNT signals, and our website does not respond to these signals.

If a standard is established in the future, we will update this policy accordingly.

9. PRIVACY RIGHTS FOR U.S. RESIDENTS

Residents of certain states including California, Colorado, Virginia, and Connecticut may have additional rights regarding their personal data under applicable privacy laws.

These rights may include:

Requesting access to personal information

Requesting deletion of personal information

Requesting correction of inaccurate data

Opting out of certain data processing activities

Requests can be submitted by contacting:

Email: [email protected]

We will respond to requests within the timeframes required by applicable law.

10. INTERNATIONAL PRIVACY RIGHTS

Depending on your location, you may have additional privacy rights under local regulations.

These rights may include requesting access to, correction of, or deletion of your personal information.

To exercise these rights, contact us using the contact information below.

11. CONTACT US

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Candor Surplus Group LLC

Website : https://www.candorsurplus.com/home

Email : [email protected]

Phone : +1 206-208-9924